Refunds and Returns Policy
Last Updated: October 13, 2024
Thank you for shopping at Web HPSolutions. We strive to ensure you are satisfied with your purchase. If for any reason you are not, this Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. Returns Overview
We accept returns on eligible products within 30 days of the purchase date. To qualify for a return, items must be unused, in their original packaging, and include all accessories and documentation.
2. Eligible Products for Return
The following items are eligible for return:
- Unopened IT Products: Items in their original, sealed packaging.
- Defective Products: Products that are faulty or not working as described.
- Wrong Items: Items sent in error (not matching your order).
3. Non-Eligible Products
The following items are not eligible for return:
- Products that have been opened or used.
- Customized or special-order items.
- Digital products or software once downloaded.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at support@webhpsolutions.tech with your order number and reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning your item.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Write the RAN on the outside of the package.
- Ship the Item: Send the return to the address provided in your RAN instructions. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or wrong item).
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
6. Fees and Costs
- Return Shipping Costs: Customers are responsible for return shipping costs, except for defective or incorrect items.
- Restocking Fees: A restocking fee of 10% may apply to returned items that are not defective or sent in error.
7. Contact Information
If you have any questions about this policy or the return process, please contact us at:
Email: support@webhpsolutions.tech
8. Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Site.